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Terms and Conditions

Here is the English translation of the Terms and Conditions page for your store, Priceless Pets, fully aligned with the Saudi Electronic Commerce Law and its Implementing Regulations:

Terms & Conditions

Priceless Pets Store

Website: https://priceless-pets.store/

Welcome to Priceless Pets. These Terms and Conditions apply to all visits, uses of the website, and all transactions and orders completed through it, in accordance with the Electronic Commerce Law and its Implementing Regulations in the Kingdom of Saudi Arabia.

1. Definitions and General Information

  • Service Provider / Store: Priceless Pets E-Commerce Store.
  • Consumer / Customer: Any natural or legal person interacting with the store to purchase products or services.
  • Service Provider Disclosures & Contact Details (pursuant to Articles 6, 15, and 16 of the Implementing Regulations):

2. Contract Formation and Payment Terms

  • Conclusion of Contract: Pursuant to Article 7 of the Implementing Regulations, the contract shall be deemed concluded and legally binding once the customer completes the order process by clicking the purchase/payment button. Concluding the contract entails the obligation to pay the specified amount.
  • Price Details: The total price of products—including original price, shipping and delivery fees, and applicable taxes (such as VAT)—is clearly displayed prior to order completion.
  • Invoice: The store commits to providing the customer with a saveable electronic invoice containing store details, product descriptions, total price, TIN, shipping costs, and scheduled delivery date.

3. Correction of Electronic Communications

In accordance with Article 4 of the Implementing Regulations:

  1. Correction by Consumer: The consumer has the right to correct any error in their order provided they notify the store via official communication channels within (24) hours of sending the order, unless the consumer has already derived utility from the product or service.
  2. Correction by Store: The store reserves the right to correct unintended errors in electronic communications sent to the consumer, provided the consumer is notified immediately upon discovering the error and prior to shipment. In such cases, the consumer may choose either to proceed with the contract or cancel it and receive a full refund.

4. Cancellation and Return Policy (Returns & Exchanges)

  • General Right of Cancellation: Consumers have the right to terminate the contract within the statutory period defined by the E-Commerce Law (7 days from date of receipt, unless otherwise agreed).
  • Exceptions to Cancellation: Pursuant to Article 11 of the Implementing Regulations, the consumer is NOT entitled to cancel the contract or return/exchange products in the following cases:
    1. Products liable to deteriorate during the cancellation period (e.g., fresh pet food or items with short expiration dates).
    2. Products that cannot be resold for health or hygiene reasons (e.g., opened pet grooming tools, pet bedding, or sanitary items once unsealed).
    3. Products custom-made or tailored specifically to consumer specifications (e.g., personalized accessories with pet names).
    4. Products comprising several elements that have been combined and cannot be restored to their original condition.

5. Personal Data Protection and Privacy

In compliance with Article 5 of the Implementing Regulations:

  • Data Protection: The store is committed to protecting consumers' personal data (such as name, address, contact details, and account info) by applying appropriate technical and organizational measures against unauthorized access or disclosure.
  • Data Usage: Personal data will only be retained to fulfill order obligations and will not be used for advertising or marketing without the explicit prior consent of the consumer.
  • Account Deletion: The store enables consumers to close their accounts in a clear and easy manner at any time.
  • Data Breach Notification: In the event of a personal data breach, the store commits to notifying the competent authorities and affected consumers within (3) days of becoming aware of the incident, outlining the corrective measures taken.

6. Electronic Advertising

Pursuant to Article 10 of the Implementing Regulations:

  • All promotional communications will clearly state that they are advertising materials.
  • The store provides a simple and direct opt-out mechanism for consumers to stop receiving marketing communications, which takes effect immediately upon request.

7. Shipping and Delivery

  • Orders will be delivered within the time-frame specified in the invoice through approved shipping carriers.
  • Tracking details will be provided to the customer to ensure full transparency during transit.

8. Complaints and Dispute Resolution

  • Customer complaints and inquiries are received via Email at [email protected] or via Phone/WhatsApp at +966540407072.
  • Complaints will be processed and resolved within standard turnaround times while safeguarding consumer rights under applicable laws.

9. Amendments to Terms and Conditions

The store reserves the right to update or amend these Terms and Conditions as necessary to maintain compliance with regulatory changes. Registered users will be notified of any material modifications at least one week prior to implementation.