Complaints & Suggestions Policy
Priceless Pets Store
Website: https://priceless-pets.store/
At Priceless Pets, we are committed to delivering the highest quality service to our customers. In compliance with the Saudi Electronic Commerce Law and its Implementing Regulations, we provide a clear and transparent process for receiving, handling, and resolving all customer inquiries, complaints, and suggestions.
1. Official Communication Channels
You can reach our Customer Support Team via:
- Email:
[email protected] - Phone / WhatsApp:
+966540407072 - Tax Identification Number (TIN):
302124481500003
2. How to Submit a Complaint
Pursuant to Article 6 (Paragraph 1/B) of the Implementing Regulations:
- Required Information:
- Customer's Full Name.
- Contact Number & Email address.
- Order Number / E-Invoice Number.
- A clear description of the complaint or suggestion, along with supporting attachments/photos (if applicable).
- Acknowledgment:
- Upon receiving your request, a reference number will be assigned and provided to you via Email or WhatsApp.
3. Resolution Timeline and Process
- Initial Response: Complaints are acknowledged and processed within (24) business hours of receipt.
- Resolution Period: The store commits to resolving complaints and communicating the outcome to the customer within (3 to 5) business days.
- Remedies & Refunds: If an error or product defect is established, appropriate corrective measures (product replacement, error correction, or full refund) will be taken in accordance with the E-Commerce Law and our Store Policy.
4. Suggestions & Feedback
- We welcome all suggestions aimed at improving our store experience, products, and services.
- Every suggestion is carefully reviewed by our team to continuously enhance customer satisfaction.
5. Privacy of Customer Data
In accordance with Article 5 of the Implementing Regulations, all personal details provided during a complaint or suggestion will be treated with strict confidentiality and used solely for the purpose of resolving the issue.